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Support

Tell us what happened.

We'll reply to the email you leave. Include the computer name if you have one.

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Quick answers

Give it 30 seconds. If it stays Offline, press Restart on that Computer's card. If that doesn't help, send us a note below.

Open the computer, copy the setup prompt, and paste it into your agent once.

Open the live screen and turn on Take over. Type the code, then keep watching.

Billing keeps every paid invoice. Download the PDF from that page.